Great, Common Sense Customer Service
April 28, 2023
I ordered 100 pills of Vetmedin, a heart medication that is critical to my dog's ongoing health and which cannot or should not be skipped.
Entirely Pets apparently was low on stock and unable to fill the entire order. They proceeded however to promptly send me 80 pills so that I/we could have the medication ongoing. They then later sent the remainder at no additional shipping/handling cost.
Other suppliers have allowed similar orders to lapse or lag with no communication or warning. I appreciate your common sense way of handling crucial orders.
Merchant Response:Hello Pamela,
We're happy to hear you had a positive experience with our staff, the pharmacy tries to make sure you have important medications as soon as possible even if that means sending a partial shipment till we get the restocked in.
Sincerely,
EntirelyPets Pharmacy