Unfulfilled Promise
July 26, 2023
This is not about the product per se (please return for a response AFTER I've actually used NexGard for six months). This review is about the ORDERING PROCESS. When I placed my order for NexGard and HeartGard Plus, they were supposedly available, that is, IN STOCK. Unfortunately, that was not the case. The aforementioned items were NOT IN STOCK. "EP" took an order they could not fulfill. Knowingly? I don't know. I was later told they were having difficulty keeping track of inventory. Perhaps they should have passed along this info to the customer. Had I been told, I would have made other arrangements. I did not want to miss giving my dog her timely dose. Nor did I want my vet to have to write 2 more prescriptions, which I would have to mail, causing further delay.
Overall, this was well-meaning but inept experience, one that I most likely will not repeat.
Pros
- I would neither recommend or not recommend this product until after using NexGard (and HeartGard Plus) for six months.