Great food; Wait time was awful
June 3, 2021
We have a very picky senior Chihuahua that we struggle to keep interested in any food (we have tried A LOT). Until we found this food. We received our first order within a few days of ordering, and thought our prayers had been answered ! He loved this food. Not a single day did he turn up his nose and walk away from his food. Not once ! Since we ordered two small bags the first time in order to see which he preferred (he loved both the small dog and the senior vitality, equally), I re ordered a large bag of the senior vitality when we were down to just one bag. And then it never came. I sent multiple emails asking if there was a problem, heard nothing back. It's been over a month, and i just received a shipping notice that the food we ordered is on it's way. I had already given up that we would ever see it (we had yet to be charged for it) ! Like I said, our dog loves it, and is the ONLY reason I didn't cancel the order, but, in the meantime, we have been struggling, again, to get this dog to eat ! Home cooked chicken, meat, nothing worked. I guess my only advice is to try and figure out WAY ahead of time what you will need, and order in anticipation of a long wait time for delivery. NO ONE should wait so long for an order, especially with no communication from the company. The food itself gets FIVE stars; customer service is AWFUL. Therefore, I would not recommend it to my friends. But I will tell them of our experience, and let them decide for themselves (no denying the quality of the product).
ProsDog loves it !
ConsCustomer Service, and long wait time from ordering to delivery.