Good Product & Service, Shipping Could Use Some Work
August 1, 2022
I started receiving this product through your company after several years of getting from another due to a vet change. I resigned myself to paying more due, which included paying for shipping. The place I previously got it from did not charge shipping at all, and sent it in a small sealed Rx mailer sleeve thing, inside a small padded envelope. You send it in an actual Rx pill bottle, in a box, with all kinds of extra, wasteful, nonsense. I definitely think there is room for improvement in this area that would be better for you, your customers, and the environment. The waste you create with your current way is shameful. The product itself and all is good. I am happy with that. But I think you could reduce the shipping costs, and waste, but looking into some changes for your packaging and shipping methods. Thank you.
Merchant Response:Heather, your words haven't fallen on deaf ears. We read you loud and clear. We are going to review our shipping methods. As for environmentally friendly, we have solar power and recycle mountains of cardboard and use recyclable packing pillows in the cardboard boxes. These boxes are more recyclable than the envelopes we use that have a mix of plastic and paper.
Thank you kindly for your feedback, you can call in your order at any time as well. Take care