Great Customer Service from Michael Cornejo
November 23, 2021
I thought my order was not shipped or it got lost in the mail. I used the "Chat" feature from Entirely Pets Pharmacy and text-chatted with Michael Cornejo. He told me the day my product was shipped and the tracking information. When I told him I did not receive it and it was almost two weeks late, he said that he would initiate a claim with USPS. I was so upset that I did not have my order. He kept reassuring me that it would all be worked out quickly and that he would help me get a satisfactory solution. I asked Mr. Cornejo to wait while I check one last time with my husband about the delivery. He said, "No problem. He would get everything together to initiate a claim. My husband and I went through our Christmas packages that arrived from a couple of different carriers during the previous two weeks, and in the pile was a package from USPS. Upon closer inspection, I realized it was from Entirely Pets Pharmacy!! I went back to the chat and told Mr. Cornejo. He said no problem and he was very happy for me that my order did indeed arrive!
Merchant Response:Lorin, this outstanding review has not gone unnoticed. Thank you for taking the time to write it. ?
Pros
- . Easy website to navigate
- . Website contained the Vet Seal of Authenticity
- . Good communication from Entirely Pets Pharmacy
- . Good tracking capability
- . Extremely kind customer service representative (Michael Cornejo)